RCG - SITHGAM022 Provide Responsible Gambling Services
About the Course:
Want to work in the gaming industry?
Completing the RCG course is a requirement of the Gaming Machines Act 2001 for proposed hoteliers, managers, gambling room attendants, casino workers and security officers who will have gaming related functions as part of their job.
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
COURSE OUTLINE
The course consists of the following modules:
- Introduction to the RCG course
- Module 1: Government, gambling and legislation
- Module 2: Gaming signage, advertising, location and shut down requirements
- Module 3: Gambling inducements, player prizes reward schemes, cash and cheque dispensing
- Module 4: Minors
- Module 5: Responsible and problem gambling
- Module 6: Responding to potential problem gamblers
- Module 7: Self-exclusion and counselling
- Steps in getting your RCG Competency Card
Nationally Recognised Training
DURATION
1 Day
Be Qualified offer this course in a total of 10 hours. Training and assessment will be conducted over one day. Students are required to complete 3 hours of pre-reading before attending the course.
The course duration is from 8.30am to 4.00pm
COURSE COST
$150
STUDENT COHORT
This course has been designed for students who are new entrants seeking a career in hospitality providing responsible gambling services.
MODES OF ASSESSMENT
Students will be assessed using the following modes of assessment:
- Unit Knowledge Test - Written answers to questions
- Practical Assessments - Demonstration of skills in a simulated workplace
INTERNATIONAL STUDENTS
If you are currently an overseas student on an International Student Visa you are welcome to enrol into this course with Be Qualified as we are CRICOS registered (No. 03478D).
PATHWAYS
Students successfully completing this course will be awarded a statement of attainment.
Students may pursue a range of additional single units of competency, skill-sets and qualifications following the completion of this unit. Some of these include:
- SIT20322- Certificate II in Hospitality
- SIT30622- Certificate III in Hospitality
Entry Requirements:
- There are no formal academic requirements for this course, however Be Qualified requires that all students:
- Be at least 18 years old;
- Successfully complete the pre-enrolment interview including LLN assessment;
- Hold a valid government issued photo identification card
- Have access to a PC/laptop with speakers, microphone and webcam;
- Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents;
- Hold sound computer skills;
- Have Windows 10, Mac OSX High Sierra, iPad IOS10 or higher;
- There are no pre-requisites, however, this course requires sound English language, literacy and numeracy skills in order to complete the course and assessments.
Recognition of Prior Learning (RPL):
RPL/ Credit Transfer is not available for SITHGAM022 Provide responsible gambling services. However, if students have completed an RCG course and have been deemed Competent within the last five years and your RCG Card is about to expire students are required to complete an RCG Refresher course. This course can be accessed via the Liquor & Gaming NSW website by going to: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/responsible-conduct-of-gambling-rcg
Learning Outcomes:
- Demonstrate the skills and knowledge required for providing gambling services in a responsible manner as specified under NSW legislation.
- Identify symptoms of problem gambling and assist customers to gamble within appropriate limits.
- Display information and signage relating to responsible gambling in appropriate places.
- Follow exclusion, self – exclusion and privacy policies and procedures as required by legislation, industry and the workplace.
- Follow exclusion, self – exclusion and privacy policies and procedures as required by legislation, industry and the workplace.
- Provide information to support services when requested following legislative, industry and workplace policies and procedures.
- Know how to obtain your RCG card from Service NSW and renewal requirements.
Qualification and Course Outcomes:
- Completing the RCG course is a requirement of the Gaming Machines Act 2001 for proposed hoteliers, managers, gambling room attendants, casino workers and security officers who will have gaming related functions as part of their job.
- When you have satisfactorily completed all assessments and have been deemed competent by a qualified assessor, you will be issued an interim RCG certificate via email within 2 Business days.
- This can be used to commence work and is valid for 90 days. After 90 days an RCG competency card must be presented to work in any licenced premise.
- To obtain your RCG competency card, you will be required to take your interim RCG certificate along with 100 points of ID to a Services NSW Office and complete an application.
- If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.
- For further information go to: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/responsible-conduct-of-gambling-rcg
- There are no exemptions for this course and RCG training undertaken in other states is not recognised in NSW.
Learning Methods:
CLASSROOM - Face to Face
At our campus in:
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At our campus in:
- PARRAMATTA: SUITE 5 & 6, 55 PHILLIP STREET, PARRAMATTA NSW 2150
CLICK HERE to VIEW COURSE BROCHURE